303 AVENUE

ORDERING 303AVENUE.COM

What time office is available for costumers.

Our consultants are open for any questions, from monday to fridey between 9am to 5pm.

Do I have to be registered to make a purchase?

Yes, you need to be registrated to make a purchase

I have an account in your shop but i can't log in. What should I do?

Mainly it is becouse costumers are entering wrong e-mail or password. However, if login and password are correct and you're still having problems, please contact as at online@303avenue.pl.

Can I add something to my order after placeing it?

It is not possible to add anythig to your order after it is purchased. However, you can contact us at online@303avenue.pl or via phone at +48 734 458 777.

I chose store delivery. Will I get any information when my order is ready ?

If you have chosen store delivery, we will send you a text message when your order has arrived

How can I track my order?

Once the order has been handed over to the carrier, we will send costumers a tracking number

PAYMENT

I can't make a payment, even thought my order has been registered. What should I do?

Please contact us at +48734458777 or via e-mail at online@303avenue.pl.

Can I request an invoice on my order?

Yes, but you need to mark this option while creating the order. We will require all the information that are needed. Document will be included in the package.

What methods of payment are available?

The payment can be done by:
-bank transfer
-via PAYU payment method
-PayPal+(credit card)

DELIVERY

What countries do you ship to?

At this time we only ship to EU countries.

Carrier came to my house with the package but i wasn't there. What now?

Carrier should try 2 more times. If you won't recive your package next time he tries to deliver it please contact us.

Is it possible to make a deley on my order because I'm currently away on holidays.

Of course, it is possible but only if the package wasn't send from the magazine. If is is not please contact our office via e-mail: online@303avenue.pl or at +487344589777. The order that is already payed can be delayed for 7 days max.

Will courier contact me when the package will be delivered?

Couriers are not obligated to contact costumers. Ii is an individual case.

Is it possible to receive my order on a Saturday?

Orders are shipped on working days, so unfortunatly we don't ship on weekends.

RETURNS

How do I make a return?

In store: The easiest way to return an item is by taking it to one of our stores

Sending it back: You can also send it back to us to following adress:

303 AVENUE Sp. z o.o. ul. Białostocka 37, 07-200 Wyszków

Please note that to make a return you have to send us receipt or invoice, and filled return form.

When will I receive my refund?

Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days.

ORDERING 303AVENUE.COM

PAYMENT

DELIVERY

RETURNS

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